Registration

• Can I play all your games for free?
• How do I register?
• Why do I have to register?
• Can another user register using my email address?

Playing the game

• Why is the game slow / stuttering?
• How do I play a game?
• Why do I receive a security warning and why do I have to select YES when I try to play certain games?
• How do I play without the ads?
• Why am I unable to play Cosmic Switch and/or Honey Switch?
• Can I play the Online games on a Mac?

The game fails to load

• When I click on 'Play' for an online game the advert appears, but the game does not start.
• I have installed Java, but the game still will not start or is very slow.
• I have clicked Play, but the ad has not appeared and the game does not start.
• When I click PLAY, a screen appears asking if I am playing for the first time, but nothing happens when I click YES.

Highscores

• Why have my scores not been registered?
• The Highscores screen does not appear.
• How can I qualify for a medal?
• Some players achieve extremely high scores. How do they do that?!

Password

• I have forgotten my password.
• I have forgotten my login name.
• Another user would like to play on my PC, but not with my login name.
• Can another user register using my email address?

Other

• I would like to subscribe to the newsletter.
• I would like to cancel my subscription to the newsletter.
• Can I play the Online games on a Mac?
• What are the optimum PC system requirements for playing Zylom games?

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If your question isn't mentioned above, please contact us.